Airbus has given its subsidiary, Satair, overall responsibility for aircraft parts support services for the A220 programme.
“All A220 customers will benefit from the same level of service and global network offered by Satair on all other Airbus platforms,” said Rob Dewar, senior VP, A220 Customer Services, Customer Satisfaction and Product Policy.
“This is a significant contributor to improving the overall satisfaction of our growing A220 customer base worldwide.”
Bart Reijnen, CEO of Satair, said: “Satair’s footprint of service centres and warehouses will contribute to a greater scope of spare parts available for all A220 operators. Customers can look forward to leveraging Satair's global presence.”
The A220 parts services transition to Satair started officially in July. Overall Satair is now in charge of a wide range of activities including planning and inventory; purchasing; quality inspection; certification; warehousing and distribution; customer order handling; 24/7 AOG handling; initial provisioning and tool lease.
Over time, as the A220 fleet grows and also gains in maturity, Satair will also develop the areas of parts lease, repair and exchange for the A220.
The customer order handling of the A220 programme is solely managed in the Satair | OEM parts and services channel with its global group of Satair companies.
The A220’s order book comprises 642 A220 aircraft on firm order as of end of July 2020. As of end July 2020, 118 A220s have been delivered to seven operators and are being flown on routes in Asia, America, Europe and Africa.