Etihad Cargo has launched a new Cargo Control Centre at its head office in Abu Dhabi to act as ‘nerve centre’ for real-time monitoring, tracking and active management of all shipments and flights.
The company has been following a digitalisation strategy to improve efficiency across the business.
The centre builds on Etihad Cargo’s booking and reservation system SPRINT by introducing ‘always-on’ tracking functionalities.
These include shipment planning and performance monitoring across its five freighter aircraft as well as bellyhold shipments across more than 250 daily passenger flights.
Etihad Cargo’s CCC team have several large screen displays equipped with advanced software algorithms and processes which alert them of issues that may impact customer shipments.
“As our latest digitalisation initiative, the Cargo Control Centre shifts our modus-operandi from a historically reactive model, to a truly proactive service delivery machine that strives to maintain the service delivery promise and support customers’ needs every step of their shipment journey,” said Andre Blech, head of operations and delivery at Etihad Cargo.
Through the CCC, Etihad’s cargo flows, departures and arrivals across the network can be monitored 24 hours a day, with a heavy focus on special products that are sensitive to schedule variations and disruptions.
In a second phase, Etihad Cargo plans to add further functionality to the CCC to allow monitoring of its Quick Ramp Transfer shipments at its Abu Dhabi International Airport HUB.
Rory Fidler, Etihad Cargo’s head of technology and innovation, said: “By implementing data-driven technology and harnessing the ever-changing digital landscape, we have created a customer-friendly software that provides our team with market leading tools to better serve our customers when they need it most.
“This is yet another step in the continuous evolution of Etihad Cargo to become a digitized air cargo carrier of choices”.