Canadian aircraft manufacturer Bombardier has signed an agreement with Jetex to establish a new line maintenance station in Dubai.
The new station will initially offer unscheduled maintenance services and build toward scheduled maintenance operations in the coming months.
The technical engineers supporting the line station are certified for all Challenger series and Global series business jets, including Bombardier’s flagship Global 7500 aircraft.
The introduction of the new station in Dubai comes on the heels of the announcement of major Bombardier customer experience enhancements worldwide.
The company said the move further complements the tip-to-tail maintenance services provided by Bombardier’s Service and Support Network in the Middle East and around the globe.
“This expansion is an integral part of our overall mission to enhance OEM support for our operators in the Middle East – and we are very pleased to be working with highly-respected business aviation leader Jetex in the development of this project,” said Jean-Christophe Gallagher, vice-president and general manager, Customer Experience, Bombardier Business Aircraft.
“As a part of our commitment to offering an exceptional customer experience, we are delighted to offer our customers expanded support, more resources and increased flexibility closer to their base of operations.”
“The shared vision between Bombardier and Jetex to provide a comprehensive and exceptional experience makes this new service expansion an exciting venture for us,” added Adel Mardini, President and CEO of Jetex. “This is a significant boon for our customers who rely on our services to give them the peace of mind that they have trusted partners ready to go the extra mile around the clock and around the globe.”
Bombardier has a network of nine service centres and a total of 30 customer response team mobile units around the globe.
Source: Arabian Business