Abu Dhabi Airports and Etihad Airways have expanded the use of Wellness Ambassadors at Abu Dhabi International Airport.
The team of specially trained service professionals are part of Abu Dhabi Airports’ efforts to protect the health and wellbeing of passengers and increase confidence among travellers.
Abu Dhabi Airports’ Wellness Ambassadors will support passengers by answering questions relating to keeping healthy during travel, provide advice and recommendations on how to stay safe and provide additional support to passengers who need it.
“The ambassadors will ensure every traveller feels cared for and comfortable at Abu Dhabi International Airport,” said Mohammed Husain Ahmed, general manager of Abu Dhabi International Airport.
“We have introduced a comprehensive range of new precautionary measures – ranging from touchless elevator systems to autonomous sterilisation robots – and are confident that passengers will find their journey through Abu Dhabi to be smooth and seamless, safe and assuring.”
In addition to addressing passenger needs, the Wellness Ambassadors work to ensure that the airport and its travellers continue to comply with all the relevant UAE Government regulations and guidelines issued by the International Air Transport Association (IATA).
This entails encouraging social distancing amongst travellers, monitoring the regular sanitisation of surfaces, communicating testing and isolation procedures, and providing hand sanitiser and Personal Protective Equipment (PPE) such as masks and gloves to passengers.
The Wellness Ambassadors initiative at Abu Dhabi International Airport follows the recent introduction of the touch-less elevator technology at the airport as well SterixGates sterilisation booths designed to disinfect a person within three seconds.
Other new technologies and precautionary measures deployed at the airport include thermal scanning cameras that incorporate the latest Artificial Intelligence (AI) technology, as well cameras with facial recognition capabilities and heat motion sensors.