INSIGHT: Technology will be key in helping airlines and airports recover

Touchless technology will give passengers confidence while travelling, says SITA
SITA, Airport Technology

Aviation technology provider SITA is helping airports and airlines to resume operations and implement new hygiene measures using technology. 

“Our industry must transform the passenger experience to increase traveller safety while balancing economic pressures from slow customer demand,” said Sebastien Fabre, VP airline and airport at SITA.

“To successfully walk this tightrope and navigate a return to the skies for viable volumes of passengers, airports and airlines need to assimilate new information from governments and health officials, adapt operations immediately and automate processes permanently.”

Fabre said that technology would be fundamental in helping airlines and airports to be compliant with new and fast-changing regulations to restore passenger’s confidence in flying. New preventive measures aimed at limiting risk in the airport and on-board will require a new approach to passenger management. 

He said that SITA was rolling out new solutions that address the challenges and are centred on three key areas including distancing, hygiene and health checks.

For example, using real-time monitoring technologies along with predictive analytics, SITA can ensure appropriate distancing between passengers at key points across the airport. Predictive analytics will also support more proactive planning.

SITA is also helping reduce the risk of infection by avoiding contact at key touchpoints. Using a combination of biometric and mobile solutions, passengers no longer have to touch a kiosk or surface, managing their journey from their phone. 

Jeremy Springall, VP border management at SITA, said: “A critical element will be for governments to harmonise the approach to checking the validity of health status and sharing this information effectively. Many governments are taking a layered approach to border management, starting well in advance of travel, to identify high-risk passengers before arrival in the destination country, in turn easing the restrictions for low-risk travellers.

“It’s crucial that health checks in terms of a health ETA or declaration are performed, perhaps up to 72 hours before departure. We’re already starting to see this happen around the world in countries like Thailand and Singapore.” 

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