Dubai International finds solution to data-capture issues

DXB invests in resource planning tech tool to create a smoother passenger experience
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From (L) to (R): Frank McCrorie, Senior Vice President, Operations DXB; Abdul Razzak Mikati, Managing Director, DTP; Lloyd Gozzett, Vice President, BT Customer Success
From (L) to (R): Frank McCrorie, Senior Vice President, Operations DXB; Abdul Razzak Mikati, Managing Director, DTP; Lloyd Gozzett, Vice President, BT Customer Success

Dubai International (DXB) has implemented a new system and resource planning tool to better utilise its fixed resources and overcome data-capture issues.

The airport has invested in the DTP tNexus Message Hub system and Dassault Systèmes DELMIA Quintiq fixed resource planning application to help optimise passenger experience.

DXB is the world’s busiest airport by international passenger traffic, supporting more than 65 airlines flying to 240 destinations. In 2018, it served more than 89 million passengers, almost double the 47 million served in 2010.

One of the biggest challenges for Dubai Airports, the operator of DXB, is maintaining operational efficiency and high quality of service levels.

For a long time, airports using traditional tools for resource planning had to grapple with static preferences and restrictive rules.

The DELMIA Quintiq application is now integrated in the airport IT landscape and has automated capacity optimisation for fixed resources, which include 212 airport stands, 142 gates, 526 check-in counters and 28 baggage belts.

“One of the major challenges faced by airports today is the limited and outdated message parsing capability which lead to information gaps and the loss of data vital to smooth operations,” said Abdul Razzak Mikati, managing director of tech firm DTP.

The processed data from the DTP tNexus Message Hub is used as inputs by the DELMIA Quintiq application to conduct optimisation.

Frank McCrorie, SVP operations at Dubai Airports, said: “The people passing through our facilities rightly look forward to the best experience imaginable – shorter queuing times, more efficient check-in, faster immigration processes, and on-time arrivals and departures.

“This can be a challenge when hubs like ours approach design capacity and have limited options for expanding existing infrastructure.

“By partnering with DTP and Dassault Systèmes to deploy the latest technologies and drive digital transformation across our properties, we are extremely proud that DXB is one of the first airports in the world to implement real-time optimisation to efficiently allocate resources and consequently deliver on the promise we have made to passengers of a customer experience that is second-to-none.”

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