Oman Air Inflight Services has been awarded the ISO 9001:2008 Quality Management System Certificate and has been accredited by the United Kingdom Accreditation Service (UKAS).
Inflight sServices joins a number of other business units in holding ISO certification, including Oman Air Learning and Development, Supply Chain Management and Oman Air’s First and Business Class lounges at Muscat International Airport.
The In-flight Services Department is responsible for the definition, development and implementation of on-board products and services. The achievement of ISO certification followed a Quality Management System audit of all areas of the department’s business processes, including on-board F&B, on-board entertainment, on-board product and services, cabin crew training and quality control.
ISO 9001:2008 certification deals with eight management principles upon which the ISO 9000 family of standards is based. These are Customer Focus, Leadership, Involvement of People, Process Approach, System Approach to Management, Continual Improvement, Factual Approach to Decision Making, and Mutually Beneficial Supplier Relationships.
The challenge for Oman Air Inflight Services of achieving of ISO 9001:2008 certification by was led by Usama Al Kharusi, Senior Manager Inflight Services.