The Middle East and North Africa’s first and largest low-cost carrier (LCC) operator, Air Arabia was awarded the ‘Four-Star Low-Cost Carrier 2022’ rating by The Airline Passenger Experience Association (APEX) on Monday at the APEX/IFSA Awards Ceremony taking place in California, US.
Passenger feedback
The APEX Official Airline Ratings is the world’s first rating programme to score airlines entirely based on certified passenger feedback. Airlines are segregated into four categories; Global Airlines; Major Airlines; Regional Airlines and Low-Cost Carriers.
Customer-centric
“The Four-Star Low-Cost Carrier 2022 by APEX is a testament to the confidence and trust of our customers,” the carrier’s Group Chief Executive Officer, Adel Al Ali said, stressing that “It underlines our customer-centric approach as we are devoted to providing our customers with affordable and value-added products and services to promote travelling and enabling people to explore more destinations.”
Enhanced offering
Air Arabia operates a modern fleet of 58 new A320 and A321 neo-LR aircraft, offering customers a unique onboard experience with generous seat pitches, and its “SkyCafe” menu offers a wide selection of reasonably priced snacks and meals.
Moreover, the carrier provides a free inflight entertainment system featuring a wide selection of movies, TV series, music, audiobooks and games.
Over the past year, APEX certified nearly one million flights rated by passengers across 600 airlines from around the world.
