Gulf Air’s passenger experience given four stars at APEX expo

Event sees top airlines gather to hear results of rating programme based on passenger feedback
Gulf Air, Apex, Passenger experience, Future travel experience

Gulf Air, the national carrier of the Kingdom of Bahrain, has received a four-star official airline rating at the Future Travel Experience – APEX Expo, held in Singapore.

The event saw top airlines from around the world gather for the announcement of one of the industry’s official rating honours. The rating programme is based on passenger feedback.

More than one million flights were rated by passengers across nearly 600 airlines from around the world. 

Passengers rated their overall flight experience and were given the opportunity to provide anonymous ratings in subcategories such as seat comfort, cabin service, food and beverage and entertainment.

The ceremony took place during FTE-APEX Asia Expo 2019, which attracts more than 5,000 industry professionals, including representatives from more than 100 airlines, and showcases airline related technologies, products and services.

At the ceremony, Gulf Air’s CEO, Krešimir Kučko, commented: “We are proud to be rated by many passengers around the globe as a Four Star Major Airline.

“APEX is a reputable organisation with valid and reliable rating system in which Gulf Air was rated as a four-star major airline for a number of factors regarding the travel experience.

“We are working hard to continuously elevate our products and service levels to be the customer’s choice and best in class.”

In 2018 and 2019, Gulf Air received seven Boeing 787-9 Dreamliners and 4 Airbus A320neo aircraft.

Recently Gulf Air announced three new destinations for 2020; Milan in Italy, Munich in Germany and Mykonos in Greece as part of its boutique offering.

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