A system breakdown has affected operations of hundreds of flights of India’s budget carrier IndiGo across its network, including its international network.
IndiGo operates several daily flights to Dubai, Abu Dhabi, Jeddah and several other destinations in the Middle East from multiple cities across India, sister publication Arabian Business reported.
“Our systems have been down across the network since morning (on Monday). As a result we are expecting our operations to be impacted across the airports,” IndiGo said in a media statement.
“All efforts are being made to resolve the issue at the earliest,” the statement added.
Social media messages indicated that thousands of passengers were waiting at IndiGo flight check-in counters across airports in India and elsewhere.
“Indigo server down….1,000s are waiting everywhere,” a WhatsApp message posted by a passenger said.
Officials at the IndiGo said while the airline is proactively informing its customers about the situation, it has also requested passengers to contact the airline through its social media handles or reach out to its customer care for assistance.
Monday’s server-related breakdown at IndiaGo comes at a time when the Indian carrier has been embattled with issues related to the Pratt & Whitney engines in its A320 neo planes.
India’s aviation regulator Directorate General of Civil Aviation (DGCA) has issued a warning to IndiGo last week that all its 97 A320neo aircraft must have the modified P&W engines by January 31 or face being be grounded.
The DGCA issued the order after four IndiGo A320neo planes had to make emergency landings due to mid-air problems with their engines last week.
In the interim, DGCA has also asked IndiGo to replace P&W engines on 23 A320neo aircraft by November 19 or face being be grounded.
"Kindly note that after that none of these 23 aircraft, which does not have at least one LPT (low pressure turbine) modified engine on its wings, shall be allowed for commercial operation and their schedule will suitably be curtailed till this is accomplished," DGCA said.
There have been several incidents of the A320neos having to make emergency landings due to either an engine stall or loud sounds and rattling emanating from the engines.
The problem with the engine has been identified by the American manufacturer Pratt & Whitney, which has been producing modified engines to replace the snag-prone ones.