Passengers on Air India flight 934 from Dubai to Kochi finally arrived in Kochi on Sunday evening at around 8 pm - more than 27 hours behind schedule.
The flight, which was due to depart Dubai for Kochi at 1.30 pm on Saturday, was grounded due to a technical glitch.
“AI 934 arrived in Kochi on Saturday evening, and subsequently arrived in Delhi after its onward flight from Kochi to Delhi,” the Air India official spokesperson told Arabian Business.
"The flight took off from Dubai on Sunday evening after our engineering team rectified the technical glitch," the spokesperson added.
The issue was said to be an engine-related problem. The Air India flight was carrying more than 200 passengers.
When asked if Air India will provide any compensation to the passengers for the long delay and the inconvenience caused, the spokesperson said if any passenger makes a claim for compensation “we will deal with it”.
“On our own, the airline is not planning to offer any compensation as such delays are caused by unexpected developments and are part of air travel,” the spokesperson said.
Air India has provided hotel accommodation in Dubai to the stranded passengers, he added.
The stranded passengers, however, reportedly complained of lack of information on the flight departure and assistance from Air India officials.
Some of the passengers cancelled their bookings on Air India and took other available fights to reach Kochi, according to media reports.
Source: Arabian Business