Following the acquisition of a majority stake with DUBZ, a baggage technology and logistics company, dnata has unveiled a new check-in service for passengers that extends all the way back to their respective homes or hotel.
Passengers will be able to check-in to their flight, have their baggage collected and transported to the airport, and will also be able to collect their boarding passes from DUBZ.
Incepted back in 2016, DUBZ introduced a novel baggage collection service for passengers travelling to and from the airports in Dubai. The company is a winner of Intelak, a travel, aviation and tourism incubator led by the Emirates Group in partnership with GE and Dubai Tourism.
Steve Allen, Divisional Senior Vice President - UAE Airport Operations, dnata, commented: “At dnata, we’re always looking for ways to enhance the customer’s experience at every touch point of their journey.
“With DUBZ’s innovative idea to create convenience for travellers, we’re now able to extend our service beyond the airport to let them check in for their flights from home. It saves them time and provides peace of mind. With success in Dubai, we hope to roll this out as a dnata product around the world,” he added.
The new service offered by dnata and DUBZ will be first offered to passengers flying with UAE carrier flydubai and Saudi Arabian carriers Saudia and flynas.
Omar Abou Faraj, CEO and Co-Founder of DUBZ, said: “We’ve found in dnata a strategic partner whose industry leadership and commercial strength will help take our product offering to the next level. Our goal is to scale up the business while maintaining the agility and service standards we’ve achieved since inception.”